When a small
town business sweeps the competition for national and regional awards, it’s
clear that they are doing something right. And that’s exactly what Ryke Dahlen
hopes. Colville’s House of Music won both the West Coast Regional and the
National Award for Customer Service and Retention from the HughesNet Satellite
Internet Company this summer, much to the surprise of the business owner.
In July,
HughesNet flew storeowner Dahlen to the company’s national summit meeting in
Charleston, South Carolina, for the award presentation. Coming from a town of
less than 5000 people, Dahlen and his Main Street store left over 200 dealers
from larger towns in the dust for customer service ratings and retention.
Dahlen says that House of Music has installed and serviced more than 1000
customers in the area. Providing satellite internet for 20 years, the business
has been installing HughesNet for the last decade, and the Internet company’s
Gen4 service for the last five years.
In Charleston,
Dahlen was presented both the national and regional awards by the company
presidents along with national and regional managers. It was an unexpected
reward for a history of great customer service and good local business
practices. “Even in the little town of
Colville, sometimes people do things right!” Dahlen says, and the statistics
back it up. For more information about HughesNet satellite internet or the
other services provided by House of Music, stop by 142 South Main or call
509.684.6441. You can also find them online at www.colvillehouseofmusic.com or
on Facebook at https://www.facebook.com/ColvilleHouseOfMusic
No comments:
Post a Comment